Free Global Shipping On Orders Over $30 USD

Questions?
We’ve got answers.

Don’t see your question? Email us.

QUESTIONS@MERIDIANGROOMING.COM

We are here to help!
See a list of FAQs below.

  • *COVID-19 SHIPPING NOTICE

    Due to the COVID-19 pandemic, we are currently experiencing delays of 3+ business days to most international destinations. Additionally, shipping to the following countries has been temporarily suspended by our shipping partners as these countries have temporarily closed their borders to new shipments: China, Chile, Czech Republic, Ecuador, Honduras, Hong Kong, Kuwait, Lebanon, Libya, Macao, Maldives, Mauritiana, Mongolia, Morocco, Moldova, Montenegro, Myanmar, Peru, Philippines, Somalia, Sri Lanka, Tunisia. Please reach out to us at customer@meridiangrooming.com if you have any questions, are facing delivery delays for previously placed orders or want to enquire more about this suspension. We really appreciate your patience during these uncertain times and hope you and your family are staying safe! Thank you for your understanding!

Product

  • How is The Trimmer different from a normal electric razor?

    We utilize a flexible ceramic blade and a safety guard to maintain a smoother cutting process that is less likely to cut or nick your skin. This is why you will be able to use in in more sensitive areas.

  • Can I use The Trimmer on my body as well?

    Yes! A lot of our customers love doing this!

  • Is The Trimmer water proof?

    Yes! Shower use is totally okay.

  • When is the best time to use The Spray?

    We recommend in the mornings before you head out. Spray and head out the door with confidence!

  • Is there a warranty on the products?

    The Meridian Shaver has a 1-year warranty for any manufacturer defects.

  • How frequently should I replace my blades?

    We recommend replacing your blade module every 3 months! Regular maintenance of any blade head is highly recommended for optimal hygiene. Our replacement blade makes it easy to keep unwanted bacteria and pathogens (typically derived from water, hair, and dirt) away. Regular replacement of your blade module ensures optimum performance as if you are using a new trimmer.

Shipping

  • What countries do you ship too?

    We offer global shipping out of the US. We ship to most countries in the world with notable exceptions being: Africa, Brazil, China, Turkey, Russia and Vietnam.

  • Shipping times may vary based on location. As we are currently on backlog please expect the following shipping times:

    2-8 days US

    3-10 days Europe

    10-20 days rest of the world

  • My order still has not arrived. Where can I find more information?

    Please contact us at customer@meridiangrooming.com to find out more information on your order

Billing

  • What is your returns and refunds policy?

    We will provide a 100% refund if you are not satisfied with our products. Returns must be requested within 30 days of receiving the order, as shown on the tracking number.

    Please contact us at customer@meridiangrooming.com to start your return process.

  • How long do refunds take to process?

    Refunds usually take 3-5 days to show up in your account depending on your financial institution.