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*COVID-19 SHIPPING NOTICE
Due to COVID-19, we are currently experiencing delays of 10+ business days to most countries for orders placed with standard shipping. Additionally, tracking statuses are not being consistently updated or only updating when the parcel has arrived in the destination country. However, please be assured that couriers are picking up parcels from our warehouses daily and orders are being pushed into transit for delivery.
The expected transit period for orders shipped with free standard shipping is 10-40 business days due to this courier delay. Please opt for the paid express shipping option at check-out to avail the 3-7 business day transit time.
Additionally, new standard shipping orders to the following countries have been temporarily suspended: China, Chile, Czech Republic, Ecuador, Honduras, Kuwait, Lebanon, Libya, Macao, Maldives, Mauritiana, Mongolia, Morocco, Moldova, Montenegro, Myanmar, Peru, Philippines, Somalia, Sri Lanka, Tunisia. However, express shipping is available for these countries.
We really appreciate your patience during these uncertain times and hope you and your family are staying safe. Thank you for your understanding!
How is The Trimmer different from a normal electric razor?
The Trimmer contains a flexible ceramic blade and a safety guard to create a smoother cutting process that is less likely to cut or nick your skin. This technology allows you to use The Trimmer in more sensitive areas.
Can I use The Trimmer on my body as well?
Yes, the sensitive skin technology allows you to use The Trimmer on your entire body.
Is The Trimmer water proof?
Yes, shower usage is acceptable. When charging The Trimmer, please keep away from water.
When is the best time to use The Spray?
We recommend using The Spray in the mornings or after showering to keep yourself fresh all day. Spray and head out the door with confidence.
Is there a warranty on the products?
The Meridian Shaver has a 1-year warranty for any manufacturer defects. Please contact us at firstname.lastname@example.org with a photograph or video of the defect and a detailed description of the defect.
How frequently should I replace the blades for The Trimmer?
We recommend replacing your blade module every 3 months. Regular maintenance of any blade head is highly recommended to maintain optimal hygiene. Our replacement blade makes it easy to keep unwanted bacteria and pathogens (typically derived from water, hair, and dirt) away from sensitive areas. Please replace your blades every 3 months to ensure optimum performance and safety.
Where do you ship to?
We offer global shipping from our warehouses in the US, the Netherlands, and Singapore. We ship to most countries in the world with notable exceptions being: countries in Africa, Brazil, China, Turkey, Russia and Vietnam.
COVID-19 has caused our couriers to place shipping restrictions on several countries and standard shipping is unavailable to these countries at this time. For these countries, we are only able to ship with Express shipping and your order will incur a shipping fee. Please proceed to check-out to check the available shipping options for your shipping country.
Why has my order incurred a customs fee?
According to your country’s customs regulations, your order may incur a customs fee to complete delivery. This customs fee is the responsibility of the customer.
How long will it take to receive my order?
Pre-shipment Fulfillment Period - 4 to 8 business days
Standard Shipping US - 5 to 15 business days*
Standard Shipping Europe - 5 to 15 business days*
Standard Shipping Southeast Asia - 5 to 20 business days*
Standard Shipping All Other Regions - 10 to 40 business days*
Business days do not count Saturdays, Sundays, and holidays.
*These ranges are dependent on your country’s proximity to our warehouse. Please note that COVID-19 delays have extended our standard shipping timelines and most parcels will arrive in 10 to 25 business days.
Express Shipping All Regions - 3 to 7 business days
My order has not arrived within the transit time period above. What can I do?
Please check above to see if your order is still within the expected time frame. If your order has not been delivered and this expected time frame has passed, please contact us at email@example.com with your order number. We’ll be able to assist you!
How can I find my tracking information?
After your order is placed, you should receive a shipment confirmation email within 4 to 8 business days with your tracking number. If you do not receive this email, please check your promotional and spam folders for this email.
If it has been longer than 8 business days after you placed your order and you have not received a tracking email, please contact us at firstname.lastname@example.org and we’ll be able to assist you.
Please utilize the tracking number in this email to stay updated with your order’s location and expected delivery date. Please note that due to courier strains from COVID-19, tracking updates are not consistently being provided. We suggest that customers expect delivery of their parcel according to the expected transit times above.
What happens to my order if it cannot be delivered?
We will reach out to you via your email to confirm your delivery address and details. If we do not hear from you and the shipment has to be returned to sender as a result, a $50 USD fee will be imposed as the cost of return delivery.
Why was my order not delivered by express shipping even though I selected the option?
Express shipping is not available for PO Box deliveries. If you have requested for express shipping to a PO box, the order will be sent on standard shipping instead.
What is your returns and refunds policy?
We will provide a 100% refund if you are not satisfied with our products. Returns must be requested within 30 days of the order delivery date, as dictated by the tracking number.
Please contact us at email@example.com to start your return process. We will issue the refund once your items have been returned to our warehouse.
How long do refunds take to process?
Refunds usually take 5-9 business days to show up on your banking statement, depending on your financial institution.